Featured Articles & FAQs
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Enphase software updates - 21.03.02
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Enlighten Software Updates - 21.04.1
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Does Enphase have a mobile app?
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How recent is the information I see in Enlighten?
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How do I view a time-lapse animation of the system power production?
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How do I save my login information?
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How can I see which devices on my system are having problems?
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How does the Activation checklist work?
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Get Started with Service Manager
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How do I troubleshoot a Production Issue system status?
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Service-on-the-Go
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How can I see data for a particular device (rather than the whole system)?
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Where do I find my User ID and the system Site ID?
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How do I reset my password?
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Why are all of my panels changing color at the same time (no shading pattern)?
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How can I configure the source of energy production that's shown in Enlighten?
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How can I change what’s displayed on the Activations List?
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How do I register a system in Enlighten?
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Why does the power graph show battery charge when consumption exceeds production?
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Replace an Envoy and Update Enlighten
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How do I report a problem?
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Where do I find the Environmental Benefits?
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How does Enlighten Manager show consumption data?
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I know that a system has a consumption meter installed. Why can’t I see the data in Enlighten?
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How do I customize the welcome email that my customers receive?
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How do I set my email preferences?
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What are Enlighten's system requirements?
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How do I add or modify a branch office?
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New to Enphase?
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Where can I find a bell curve of my system’s production?
Featured Videos
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Short (<6 minutes)
How to select a grid profile using the Enlighten Activation form
Watch this video to learn how to apply the a grid profile using the Enlighten Activation form and then generate a compliance report for your utility.
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Service-on-the-Go
Self-service return and replacement to help you manage devices with just a few clicks
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Short (<6 minutes)
Service-on-the-Go with Enlighten Manager and Installer Toolkit
Learn how to use Service-on-the-Go to quickly process returns and replacements and reduce truckrolls. Service-on-the-Go removes the administrative steps in device replacements. Devices are automatically retired, replaced and the array updated in Enlighten
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Short (<6 minutes)
MyEnlighten Consumption Monitoring Walkthrough
Learn how you can monitor your energy usage with MyEnlighten. (Requires installation of optional hardware.)
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Labor Reimbursement for Warranty Service<br>(Effective April 12, 2021)
United States, United States Territories (including Puerto Rico, Northern Mariana Islands, U.S. Virgin Islands, American Samoa, and Guam), and Canada
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Get Started with Service Manager
Use Enphase Service Manager to submit support requests and warranty claims online
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Edit an Array in Enlighten
Learn how to edit an existing array in Enlighten using the Array Builder
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Replace an Envoy and Update Enlighten
How to replace an Envoy using your Installer Toolkit app
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Enlighten Accounts Structure Overview
In this video we’ll look at the Enlighten account structure, and the types of accounts you’ll need to run your business.
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Enlighten Overview
This video will introduce you to Enlighten. We’ll provide you with an overview of the two versions of Enlighten, explain how customer accounts are created, and describe how the Installer Toolkit mobile app fits in to your daily workflow.
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MyEnlighten Consumption Monitoring Walkthrough
Learn how you can monitor your energy usage with MyEnlighten. (Requires installation of optional hardware.)
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How does Enphase handle credit card charges?
Learn how how Enphase processes credit card information for the purchase of Enlighten Manager
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Does Enphase have a mobile app?
Learn about our mobile apps and where to get them.
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Where do I find my User ID and the system Site ID?
Learn how to find your User ID and Site ID in Enlighten.
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What should I know about systems using a cellular modem for reporting to Enlighten?
Learn how how to sort your systems list to monitor systems that are using cellular internet connections
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I know that a system has a consumption meter installed. Why can’t I see the data in Enlighten?
Learn how to request access to consumption data from a system with a consumption meter installed.
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How does Enlighten Manager show consumption data?
Learn how to view your consumption data collected from the Envoy-S Metered in Enlighten Manager
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How do I save my login information?
Learn the options available around login settings
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How recent is the information I see in Enlighten?
Read about how Enlighten updates information about your system
