Featured Articles & FAQs
-
How to view a time-lapse animation of power production in Enlighten Manager
-
Where can I find a bell curve of my system’s production?
-
How recent is the information I see in Enlighten?
-
How can I see which devices on my system are having problems?
-
Enphase software updates - 21.03.02
-
Enlighten Software Updates - 21.04.1
-
Does Enphase have a mobile app?
-
How do I save my login information?
-
How does the Activation checklist work?
-
Get Started with Service Manager
-
How do I troubleshoot a Production Issue system status?
-
Service-on-the-Go
-
How can I see data for a particular device (rather than the whole system)?
-
Where do I find my User ID and the system Site ID?
-
How do I reset my password?
-
Why are all of my panels changing color at the same time (no shading pattern)?
-
How can I configure the source of energy production that's shown in Enlighten?
-
How can I change what’s displayed on the Activations List?
-
How do I register a system in Enlighten?
-
Why does the power graph show battery charge when consumption exceeds production?
-
Replace an Envoy and Update Enlighten
-
How do I report a problem?
-
How do I customize the welcome email that my customers receive?
-
What are Enlighten's system requirements?
-
How do I set my email preferences?
-
How do I add or modify a branch office?
-
New to Enphase?
-
Where do I find the Environmental Benefits?
-
How does Enlighten Manager show consumption data?
-
I know that a system has a consumption meter installed. Why can’t I see the data in Enlighten?
Featured Videos
-
Short (<6 minutes)
How to select a grid profile using the Enlighten Activation form
Watch this video to learn how to apply the a grid profile using the Enlighten Activation form and then generate a compliance report for your utility.
-
Service-on-the-Go
Self-service return and replacement to help you manage devices with just a few clicks
-
Short (<6 minutes)
Service-on-the-Go with Enlighten Manager and Installer Toolkit
Learn how to use Service-on-the-Go to quickly process returns and replacements and reduce truckrolls. Service-on-the-Go removes the administrative steps in device replacements. Devices are automatically retired, replaced and the array updated in Enlighten
-
Short (<6 minutes)
MyEnlighten Consumption Monitoring Walkthrough
Learn how you can monitor your energy usage with MyEnlighten. (Requires installation of optional hardware.)
-
Enlighten Software Updates - 21.04.1
-
Enphase software updates - 21.03.02
-
Best practices to be followed while commissioning IQ 7G+
-
Monitor your Customers’ Envoy Not Reporting status and other Maintenance Alerts
The best way to keep a close eye on any maintenance alerts of your customers’ site is to create a widget on your Enlighten Manager dashboard.
-
Labor Reimbursement for Warranty Service<br>(Effective April 12, 2021)
United States, United States Territories (including Puerto Rico, Northern Mariana Islands, U.S. Virgin Islands, American Samoa, and Guam), and Canada
-
NEW Array Builder: (3) Assign Microinverters to an Array in Enlighten
Learn how to assign microinveter serial numbers to an array layout using the new array builder.
-
NEW Array Builder: (2) Build a Complex Rooftop Layout in Enlighten
Learn how to build a complex rooftop array layout using the new array builder.
-
NEW Array Builder: (1) Build a Simple Array Layout in Enlighten
Follow this step-by-step to create a simple array layout using the new array builder.
-
Introduction to your Systems List in Enlighten Manager
Use your Systems List to quickly sort your systems by Name, City or Status
-
Service-on-the-Go with Enlighten Manager and Installer Toolkit
Learn how to use Service-on-the-Go to quickly process returns and replacements and reduce truckrolls. Service-on-the-Go removes the administrative steps in device replacements. Devices are automatically retired, replaced and the array updated in Enlighten
-
Service-on-the-Go with Installer Toolkit
Use Service-on-the-Go from Installer Toolkit to submit warranty claims, and retire & replace devices with just a few clicks.
-
Service-on-the-Go
Self-service return and replacement to help you manage devices with just a few clicks
-
Get Started with Service Manager
Use Enphase Service Manager to submit support requests and warranty claims online
-
Why is my battery not charging at full capacity when production exceeds consumption?
-
Edit an Array in Enlighten
Learn how to edit an existing array in Enlighten using the Array Builder
