How will I know if there’s a problem with my system?

The numbers and graphics at the top of the page tell you how well your system is doing. If you see a display like this showing a green checkmark with Energy and Power numbers, then your system is fine with normal system production.

If there is a problem, then MyEnlighten displays a message to help you know what to do next. There are four types of problem messages:

• Your system has stopped reporting data.
• Some microinverters have stopped reporting.
• There is a production issue.
• If your system has a revenue grade meter, it has stopped reporting.

If your system has stopped reporting data, you’ll see a problem message like this:

Learn what you can do if your system stops reporting data.

If some of your microinverters have stopped reporting to the Envoy, you’ll see a problem message like this:
.

Click the link in the message to see which microinverters are not reporting and their location in your array:

Learn what you can do if some of your microinverters have stopped reporting.

If your system’s meter has stopped reporting, you’ll see a problem message like this:

Learn what you can do if the system’s meter has stopped reporting.

If your system experiences a production issue, you’ll see a problem message like this:

A production issue status indicates that either your system may have produced less energy than your installer estimated, or that Enphase has detected a possible hardware issue. To find out which of these generated the issue, click the link in the message to open the status window that describes the problem.

If there is a hardware issue, the status window displays which microinverters have a possible problem:

To receive an email notification if your system experiences a production issue, follow these steps:

1. Click the drop-down arrow next to Signed in as… and choose Settings.
   
2. Next to Emails, check Notify me about system production issues.
   
3. Click Save Changes.