We've determined that your Envoy is connected to the Internet via Wi-Fi. Let's walk through the steps to manually establish a network connection, which will require you to use a device that is already connected to your home's Wi-Fi, such as a laptop, tablet, or smart phone. You will also need the password for your home's Wi-Fi connection.
Follow these steps to get your Envoy back online:
- Briefly press and release (do not continue to press this button) the Envoy menu button below the phone icon. This will enable AP Mode (access point mode) on your Envoy which creates a wireless network you can join with your phone or laptop.
(If you do hold the button for more than a second, it will initiate WPS pairing which we do not want to do at this time. If you accidentally hold the button for too long, don't worry -- the WPS pairing will timeout in two minutes.)
The second LED button next to the phone icon will light up continuous green light.
- If you are using a laptop or desktop computer to complete these steps, unplug any Ethernet cable from your computer. This is critical to ensure your computer is able to connect to the Envoy wirelessly and does not default back to its standard Internet connection.
- Join the Envoy’s network using your mobile device or laptop.
Envoy_XXXXXX is the name of the mini-network you will join, where “XXXXXX” are the last six digits of your Envoy’s serial number
- Open a browser on your device (Chrome, Internet Explorer, Firefox, etc.)
- In the address bar or search box type 172.30.1.1. Don't forget the dots! (Note that you are not connected to the Internet at this point, but you will use your mobile device to connect to the Envoy.)
- Tap the Wi-Fi configuration arrow on the Monitoring pane
- When prompted, enter the username envoy and the Envoy password. The Envoy password is the last six digits of the Envoy’s serial number.
- Next, tap the View Networks button, then select your home network from the list of available networks.
- Enter the password for your home network and tap the Connect button.
Scroll down the Envoy's homepage to verify you have connected to the correct Envoy (in the case when there is more than one).
Check if the connection was successful
Return to the Overview screen:
The Overview screen will confirm that you’ve successfully connected to your home network and the Monitoring section will display a green checkmark:
Does the top LED on your Envoy, next to the cloud icon, light up continuous green light, like the image below?
If the top LED lights up continuous green light: Congratulations! You're back online. Your system now needs to re-sync, which can take anywhere from an hour to a few days depending on how long your system was offline. Continue on to the final step: what to expect when your Envoy is reconnected to the Internet.