If you have changed your Internet Service Provider, network password, or even updated your network name, this can disconnect your network from the Envoy. Let's walk through the steps to manually establish a network connection, which will require you to use a device such as a laptop, tablet, or smartphone. You will also need the password for your home's Wi-Fi connection and the login credentials to your Envoy. Click here to learn how to retrieve your Envoy password from the Enlighten app.
Follow these steps to get your LCD Envoy back online:
- The first step in setting up the envoy and wireless adapter, is to get the IP address of your active internet connection. To do this, plug in the Envoy to an ethernet cable, where the other end of the cable is directly connected to the router or to your laptop or desktop computer.
- Plug in the wireless adapter into the USB port closest to the Envoy’s power plug and power on the Envoy.
- Once the Envoy unit boots up, it displays the IP address on the LCD screen. Make a note of the IP address.
- Open the web browser on your device (Chrome, Firefox, etc.) and type in the IP address that is displayed on your envoy, into the address bar (the same place you would put www.) on your browser.
- When the Envoy local webpage appears, navigate to the Administration link in the upper right-hand side of the screen and click on it.
- When prompted for the login credentials, enter your Envoy username and password. Your Envoy username is admin, and you can get your Envoy password from the Enlighten app by navigating into Menu > System > Devices > Envoy. Click here to learn how to retrieve your Envoy password from the Enlighten app.
- In the administration page, you will see a list of options. Click on Wi-Fi configuration (last option).
- In Wi-Fi configuration, some Wi-Fi adapters may require you to disconnect from any previously connected networks before you can connect to a new network. If that is the case, click on Forget this Network. This may take up to three minutes to complete the task.
If you don’t see the Forget this Network option, it means your system is not configured to any Wi-Fi network and you can proceed with the next step.
- The interface will display a list of available networks. Find your preferred Wi-Fi network from the list and click on it. If your preferred Wi-Fi network is not displayed, click Re-Scan.
- Once you click on the preferred network, you will see the network details populated as shown below. Enter your network password and click on Test Connection.
- When the Test connection is successful, you will get an option to Join Network. Click on it.
- Within 2 to 3 minutes, an updated series of numbers should appear on the Envoy LCD screen (an IP address that does not start with 169). The numbers will begin with a "W" to indicate that a wireless connection has been established.
Note that if your ethernet cable is not long enough, then you may unplug the Envoy and bring it closer to the router where you can plug in the ethernet cable and the power supply. After the wireless connection is successfully established, you can setup the Envoy back to its original place.
Note that you are signing in to connect to the Envoy and not your home network.
Note that the LCD Envoy only connects to a 2.5 GHz wireless band network and does not support 5 GHz networks.
Note that if the test connection does not complete in 2 minutes, you may have got disconnected from your Envoy. If you get disconnected from your Envoy, please reconnect using steps 1 to 9 and continue with the next step.
Check if the connection was successful
If the screen displays +Web: Congratulations! You're back online. Your system now needs to re-sync, which can take anywhere from an hour to a few days depending on how long your system was offline.
Continue on to the final step: what to expect when your Envoy is reconnected to the Internet.
After you have established the network connection, you can remove the ethernet cable from the Envoy.
If your envoy is still offline, please contact your solar installer for assistance. You may also reach out to us at Enphase customer support.
Why don't I see my production data even after my Envoy has been reconnected to the internet?
Don't worry if you don't see your production data or the top light of the envoy is red, even after reconnecting your Envoy back to the internet. It takes some time for the backed-up data to sync up with Enlighten. Typically, it takes about 1 hour for each day of your Envoy being offline. For example, if your Envoy was offline for 30 days your system should fully sync up in about 30 hours.