Featured Articles & FAQs
-
How do I add or modify a branch office?
-
How does the Activation checklist work?
-
How do I troubleshoot a Production Issue system status?
-
Get Started with Service Manager
-
Service-on-the-Go
-
How do I save my login information?
-
What should I know about systems using a cellular modem for reporting to Enlighten?
-
How do I report a problem?
-
How can I change what’s displayed on the Activations List?
-
How recent is the information I see in Enlighten?
-
How does Enlighten Manager show consumption data?
-
Why are all of my panels changing color at the same time (no shading pattern)?
-
I know that a system has a consumption meter installed. Why can’t I see the data in Enlighten?
-
How do I view a time-lapse animation of the system power production?
-
What are Enlighten's system requirements?
-
How can I see data for a particular device (rather than the whole system)?
-
How do I troubleshoot an Envoy Not Reporting system status?
-
How can I see which devices on my system are having problems?
-
Where do I find the Environmental Benefits?
-
Where can I find a bell curve of my system’s production?
-
How do I reset my password?
-
Where do I find my User ID and the system Site ID?
-
How do I customize the welcome email that my customers receive?
-
How do I set my email preferences?
Featured Videos
-
How does Enphase handle credit card charges?
Learn how how Enphase processes credit card information for the purchase of Enlighten Manager
-
Where do I find my User ID and the system Site ID?
Learn how to find your User ID and Site ID in Enlighten.
-
How do I use the Envoy page?
Learn about Enlighten's Envoy features and how to get the most from them
-
How do I co-brand the MyEnlighten view with my company information?
Read how to modify features of customer Enlighten pages, such as how to co-brand the MyEnlighten view
-
How do I add a company logo to my customers’ Enlighten pages?
Learn how to modify features of customer Enlighten pages, such as adding a company logo
-
What is an Enlighten Manager Demonstration User?
Understand the purpose of the Enlighten Manager Demonstration User and how it can benefit installers
-
How do I add a new Enlighten user?
Learn how to modify Enlighten user profiles, or add new users
-
How do I reset my password?
Get the steps to change or reset your Enlighten password
-
What is a grid profile and how do I set it?
Read how to set the grid profile to meet your local requirements
-
How do I provide a System Owner with Enlighten Manager?
Get tips on how to install Enlighten Manager on a system owner's device
-
How do I upload an Enphase installation map during an Enlighten activation?
Understand the options available to work with the Enphase installation map and Enlighten activation
-
What is required to pass Stage 4 – System Operational?
Learn how Enlighten Manager determines that Stage 4 - Systems Operational - of the Activation checklist - has been completed
-
What is required to pass Stage 4 – Arrays Built?
Understand what determines the completion of Stage 4 - Arrays Built - of the Activation checklist
-
What is required to pass Stage 3 – System Operation Verified?
Read how Stage 3 of the Activation checklist - System Operation Verified - works
-
What is required to pass Stage 2 – Connecting?
Get the details of Stage 2 of the Activation checklist - Connecting
