Has your Envoy been replaced?

You'll need to send us some information so we can update your system

If your Envoy was recently replaced, your new Envoy must be associated with your MyEnlighten account for you to see updated data and clear the “System not reporting” account status indicator.

Please contact Enphase Customer Service at 01908 828928 and provide the following information:


1. Your site ID or the serial number for your old Envoy

Need help finding your site ID? Here's how to find it.


2. The serial number for your new Envoy

If you do not know the serial number for your new Envoy, you can find it on your Envoy device or you may contact your installer for assistance.

Related Categories: Troubleshooting