Reconnecting your Envoy

Now that we've determined that your Envoy is connected to the Internet via a cellular connection, let's walk through the steps to reset your Multi-Tech cellular modem and reconnect your Envoy to Enlighten. A complete installation guide for your cellular modem can be found here.

Follow these steps to get your Envoy back online:

1. Locate your Mutli-Tech cellular modem.

   

2. Unplug the USB cable from the Envoy

   

    

   If your cellular modem is connected with a Y-cable, disconnect both USB connectors. (It does not matter which connector goes into which USB port.)

3. Power the Envoy off and then on by unplugging and replugging the power cord. If your Envoy does not have a power cord, you can power the Envoy off and on by flipping the Envoy's circuit breaker open and then closed again.
4. Confirm that the modem antenna is orientated vertically
5. Reconnect the USB cable to the Envoy. This will power up the modem and cause it to join the local cellular network.

Check if the connection was successful

Does the top LED on your Envoy, next to the cloud icon, light up solid green, like the image below?

If the top LED lights up solid green: Congratulations! You're back online. Your system now needs to re-sync, which can take anywhere from an hour to a few days depending on how long your system was offline. Continue on to the final step: what to expect when your Envoy is reconnected to the Internet.

What to do if the connection was not successful

If you are unable to connect successfully using the steps above, please contact Enphase Customer Support for assistance.