Reconnecting your LCD Envoy
Steps for reconnecting your Envoy via Ethernet to Wi-Fi Adapter
Now that we've determined that your Envoy is connected to the internet via an Ethernet to Wi-Fi adapter, let's reset your internet connection to get your Envoy back online and reporting to Enlighten.
Follow these steps to get your Envoy back online:
- Follow the manufacturer’s instructions to set up or reset the adapter.
- Press and hold the Envoy menu button until the Envoy menu appears on the Envoy LCD screen.
- Release the Envoy menu button when Get New IP Address appears on the LCD screen. (If you miss this option, you can scroll through the menu choices a second time.)
Within two minutes, updated numbers should appear on the top row of the Envoy LCD screen.
Check if the connection was successful
Within two minutes, does the Envoy LCD screen display +Web and an updated series of numbers?
If the screen displays +Web: Congratulations! You're back online. Your system now needs to re-sync, which can take anywhere from an hour to a few days depending on how long your system was offline. Continue on to the final step: what to expect when your Envoy is reconnected to the Internet.
What to do if the connection was not successful
If the updated numbers do not appear on the Envoy LCD screen, it will be necessary to power cycle (turn power off and then back on) all network devices following these additional steps below:
- Turn off your modem and router
- Unplug the Envoy
- Unplug the Ethernet to Wi-Fi adapter
- Turn on your modem and wait 30 seconds
- Turn on your router and wait 30 seconds
- Plug in the Wi-Fi adapter
- Plug in the Envoy. Wait for the boot sequence (start up) to complete. This will take about 3 minutes.
Check if the connection was successful (again)?
Within five minutes, does the Envoy LCD screen display +Web and an updated series of numbers (that does not start with 169)?
If the screen displays +Web: Congratulations! You're back online. Your system now needs to re-sync, which can take anywhere from an hour to a few days depending on how long your system was offline. Continue on to the final step: what to expect when your Envoy is reconnected to the Internet.
What to do if the connection was not successful (again)?
If the connection is still not successful, the adapter may require replacement. Check to see if your Envoy is operational.
