I know that a system has a consumption meter installed. Why can’t I see the data in Enlighten?
Learn how to request access to consumption data from a system with a consumption meter installed.
Access to consumption data in Enlighten is controlled by the resident of the home. If you can’t see consumption data for a system but need to be able to see it for troubleshooting or other purposes, you can request that the resident give you access.
To request access to consumption data for a system, click the Devices tab and scroll to the bottom of the page where the Consumption Meter information is displayed. Click the Request access to consumption data button.
Enlighten sends the system owner (if the system is owned by the resident) or host (if the system is third-party owned) an email that explains your request and gives them a link to approve it.
