Troubleshooting

What to expect when your Envoy is reconnected to the Internet

Congratulations! Your Envoy is back online. Here's what to expect next.

Finding your Envoy

If your system is having connectivity issues, you may need to locate the Envoy to start the troubleshooting process

Has your system stopped reporting data? Start here to get back up and running.

Follow these step-by-step instructions to get your system connected to the Internet.

Who do I contact if I need repairs?

How do I configure Wi-Fi for the Envoy-S Metered

There are two ways to configure the Wi-Fi connection. Follow one of these methods to connect the Envoy to the Internet and Enlighten.

How do I create a wireless access point on the Envoy?

How can I tell if the Envoy is online?

How do I connect the Envoy to the router?

How do I update the password for my home Wi-Fi network?

How to reconnect your Envoy or Envoy-S Metered to the wi-fi after a password change or network change.

How do I configure the Envoy-S with a static IP address?

How do I view or change my Wi-Fi settings on the Envoy-S?

My system has stopped reporting data. How do I fix this?

Learn how to get your Envoy back online and reporting to MyEnlighten

How will I know if there’s a problem with my system?

Understand how the Enphase system monitors operation and performance

Some of my microinverters aren’t reporting. How do I fix this?

Understand steps to take if some of your microinverters are not providing data

My system’s meter has stopped reporting. How do I fix this?

Review an explanation of your system's meter and what might be involved if it isn't reporting data